HGS Unveils AI-Led Digital Data Hub In Canada

New Delhi: HGS - a provider of technology solutions, cybersecurity and consulting, digital customer experiences (CX) and business process management (BPM) services - on Monday announced launch of an AI-driven digital customer experience and data and analytics innovation centre in Waterloo, Ontario.

The new HGS customer experience centre will initially create up to 150 jobs in Waterloo. Its ambit includes digitally-focused jobs in automation, data analytics, and AI; and IT support. Other areas are bilingual customer experience agents, talent management, HR, support staff operation management, and engineering.

In a release, the company said the expansion marks a significant milestone in its focus on digital transformation, data-driven innovation, and creating high-quality career opportunities in Canada's fastest-growing city.

"HGS' new facility will open on May 15, 2025, and serve as a hub for digitally-enabled customer engagement, leveraging AI-powered automation, analytics, and cloud-based solutions to redefine customer interactions," the release said.