BSNL 4G/5G SIM Upgrade: How to Get Your New SIM Card Online or at a Store
BSNL now offers free 4G/5G SIM upgrades with home delivery. Learn how to upgrade online or at a store using this step-by-step guide.
image for illustrative purpose
With the rollout of its Quantum 5G (Q-5G) services and a push to expand its 4G infrastructure by adding one lakh new towers, BSNL is now offering users a free upgrade to 4G/5G SIM cards. Whether you're a 2G/3G customer looking to switch or a new user, BSNL now provides both in-store and online SIM upgrade options, including doorstep delivery via e-KYC.
Here’s a complete step-by-step guide to help you upgrade or get a new BSNL 4G/5G SIM card with ease.
🔁 How to Upgrade to a BSNL 4G/5G SIM Card at a Store
If you prefer the traditional route, here’s how to upgrade your existing SIM at a BSNL Customer Service Centre (CSC) or authorised retailer:
- Locate a BSNL CSC or retailer by visiting the official BSNL website or calling their customer care.
- Visit the store with a valid ID proof (Aadhaar or other government-issued ID).
- Inform the staff that you want to upgrade to a 4G/5G SIM.
- Complete the KYC process as instructed by the representative.
- Receive and activate your new SIM card using the guidelines provided.
⚠️ Note: Due to rising demand and limited availability of service centres in some regions, physical visits might involve long queues. If that’s a concern, the online method is a better alternative.
📦 How to Order BSNL 4G/5G SIM Card Online (With Doorstep Delivery)
BSNL now offers a hassle-free online application process with e-KYC and home delivery of SIM cards. This service allows users to upgrade their connection or port their number—no need for third-party apps.
Here's how to do it:
Visit the official BSNL SIM registration portal (link available on BSNL’s main website).
Fill in the online e-KYC form and choose between:
Prepaid connection
Postpaid connection
Enter your details such as:
Name of the applicant
PIN code
Alternate mobile number
Verify your mobile number via OTP sent to your alternate number.
Complete KYC and submit the request.
The SIM card will be delivered to your doorstep.
For support, users can call BSNL’s helpline: 1800-180-1503
📌 Important Notes:
- It's currently unclear if BSNL charges for SIM card delivery. While private players like Airtel, Jio, and Vi offer free home delivery, BSNL has not made an official statement.
- BSNL’s new 5G services are currently available in select circles, and full coverage may take time to roll out.
