Reliance Jio Faces Widespread Outage: Call and Data Services Disrupted Across India

Major Disruption Hits Reliance Jio Network Across India

Millions of Reliance Jio subscribers experienced disruptions to both calling and mobile data services on Wednesday afternoon, with complaints flooding in from multiple states.

What’s Happening?

Users across Metro and Tier‑2 cities began noticing issues around midday—voice calls failed to connect, and mobile internet went offline completely. According to feedback on social media and user forums, the outage was widespread, affecting both prepaid and postpaid subscribers.

Official Response and Timeline

Although Reliance Jio has not formally confirmed the incident, users report that service interruptions persisted for several hours, with patchy recovery reported in some regions by late afternoon. Calls and data reportedly began stabilizing by early evening.

A spokesperson for Jio stated, “We are aware of the network issues impacting calling and data services. Our technical teams are actively investigating the root cause and working to restore full service as soon as possible.”

Service Disruptions and Impact

Voice Calling: Most users were unable to initiate or receive calls.

Mobile Data: Access to streaming, browsing, online banking, and messaging apps was interrupted.

Emergency Communications: Some users raised concerns over the unavailability of emergency call access during the outage.

What Users Can Do

Try Rebooting phones and toggling flight mode on and off to force a network refresh.

Connect to Wi-Fi, if available, for internet access until cellular service returns.

Check Jio’s social media pages or support lines for live updates and estimated restoration times.

The Bigger Picture

Network outages, while typically resolved quickly, can highlight infrastructure challenges under peak loads or during evolving maintenance cycles. With Jio serving over 400 million customers, even brief disruptions can have widespread effects across commerce, communication, and daily life.

As businesses and consumers increasingly rely on mobile connectivity, reliability becomes non-negotiable. Incidents like this may prompt telcos to invest further in redundancy, real-time monitoring, and swift repair mechanisms.