NCH gets over 14.2L grievances, disposes over 13L in 2025: Govt
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New Delhi: The National Consumer Helpline (NCH) website has received more than 14.2 lakh grievances and has disposed of over 13 lakh cases till October this year, the government informed the Parliament on Tuesday.
The NCH administered by the Department of Consumer Affairs has emerged as a single point of access with its Integrated Grievance Redressal Mechanism (INGRAM), where consumers across the country can register their grievance via WhatsApp, SMS, email, the NCH app, the web portal, and the Umang app. The grievances can be registered in 17 languages, including Hindi, English, Kashmiri, Punjabi, Nepali, Gujarati, Marathi, Kannada, Telugu, Tamil, Malayalam, Maithili, Santhali, Bengali, Odia, Assamese, and Manipuri, through a toll-free number 1915.
“A total number of 14,26,046 grievances have been reported on the NCH in 2025 (till Oct, 2025) and 13,10,102 grievances have been disposed of,” said BL Verma, Union Minister of State for the Ministry of Consumer Affairs, in a written reply in the Rajya Sabha.
The NCH website has been upgraded to include enhanced functionality, modern features, and improved navigation with a user-centric design. It incorporates advanced features, offering faster grievance resolution and a more efficient user experience.
The technological transformation of the NCH has also significantly boosted its call-handling capacity, Verma said.
