IndiGo Cancels 5,000+ Flights: Govt Holds Emergency Meeting Over Chaos

The DGCA (Directorate General of Civil Aviation), the Ministry of Civil Aviation, and the Airports Authority of India held a meeting late Tuesday night with the Prime Minister's Office to discuss recent operational difficulties caused by IndiGo and passenger complaints.

The talk was about flight cancellations, baggage delays, and the overcrowding of airports. The authorities went over the airline's procedures for processing refund requests and solving customer service problems in the middle of the disruptions.

This high-profile meeting was held after the Minister of Civil Aviation Ram Mohan Naidu conferred with IndiGo CEO Pieter Elbers, the latter having been summoned by the Ministry for clarifications regarding the operational troubles of the airline. The Ministry has since ordered IndiGo to observe a 10% limit on canceled flights and to enhance measures for supporting passengers.

IndiGo has suffered cancellations of more than 5,000 flights since November, which has had an impact on thousands of travelers across the country. The government is keeping a close watch on the problem and has instructed the airline to maintain good communication with passengers, ensure that the airport crowds are well managed, and that everything is running on time.

The airport operators have pointed at poor baggage handling as the biggest cause of discontent among people traveling during busy times and have proposed to do something about it. Monitoring and cooperation among the DGCA, the Ministry, and the airline will stabilize the situation, as officials expect.

Social media was flooded with posts from disgruntled passengers complaining about delayed refunds and missing luggage. The Ministry tried to calm the public down by saying that it was taking very strict measures to ensure compliance and accountability so that there would be no further disruptions.