FSSAI orders states to prioritise consumer pleas
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New Delhi: Food Safety and Standards Authority of India (FSSAI) has directed state authorities to prioritise consumer grievances and conduct fortnightly reviews, as the regulator steps up efforts to strengthen enforcement and rebuild public confidence in food safety standards.
FSSAI Chief Executive Officer Rajit Punhani issued the directive to state food safety commissioners during the agency's 48th Central Advisory Committee meeting in New Delhi on Tuesday. "Addressing consumer complaints related to food safety with high priority will be a crucial step in boosting consumer confidence and public awareness," Punhani said, ordering states to monitor complaint resolution every two weeks.
The FSSAI chief also mandated that all states share daily reports on enforcement activities and actions taken against non-compliant food businesses, saying the move would enhance accountability across the food safety network, an official statement said.
