Naidu sets Jan 15 deadline for full online services

Amaravati: Andhra Pradesh Chief Minister N. Chandrababu Naidu on Wednesday directed the officials to focus more on increasing people's satisfaction levels in rendering public services.

He questioned what is wrong in changing business rules to speed up files clearance, as the constitution itself was amended several times to benefit people. Presiding over Ministers, Secretaries and Heads of Departments conference at the Secretariat,he said officials should use technology to improve delivery of public services, and in the end, adopting of humanitarian angle is more important to achieve public satisfaction.

The Chief Minister made it clear that all the government services will be made available online by January 15 and directed some departments which are lagging behind to improve their services. Naidu said the State Government is committed for the development of all the regions and Andhra Pradesh stands in the top place in the country with the highest number of 638 industrial parks. He said three economic zones including Visakhapatnam with North Andhra and East Godavari districts, Amaravati with West Godavari, Krishna, Guntur and Prakasam districts and Tirupati with Nellore and Kurnool districts, will be developed.

Calling for simplifying administrative rules and making both the public representatives and officials answerable to the people. He said monitoring of delivery of public services at the last mile is more important and stressed the need for strengthening the village and ward secretariats.

Stating that the NDA government is not going to increase power tariff this year, the Chief Minister said efforts are on to reduce power purchase price to Rs4 per unit from Rs 4.92 at present.

Naidu said that the government is able to reestablish the brand image of Andhra Pradesh and attract huge investments, for which the success of the CII Partnership Summit in Visakhapatnam itself is the best example. The Chief Minister said the State Government is able to achieve a 12.02% growth rate in the first quarter and 11.28% growth in the second quarter of 2025-26, and set a target to achieve 17.11%.

He said that the government is more focused on the irrigation sector and is able to store 944 tmc of water in various projects. He observed that some officials are adopting a negative attitude for every programme and they should adopt a positive attitude to get good results. The highest priority should be given to the grievance redressal system by interacting with the petitioners to increase people's satisfaction levels.

The Chief Minister said that during the past 18 months of rule, the government is successful in improving the performance of several departments. However, some departments are lagging behind. Citing the examples of Endowments and Revenue Departments, he opined that both departments are yet to pick up. He said the performance of TTD improved, and the same situation should be achieved in all temples.

Making it clear that there is no use unless winning public confidence and satisfaction in public services, the chief Minister said the performance of each official will be monitored in real time. He said focus should be made on data driven governance using a data lake, and focus more on public satisfaction.

Ministers, the Chief Secretary, Principal Secretaries of various departments and heads of departments were present. Later, the Secretaries presented the performance of their respective departments.