Ethiopian Delegation Visits RTGS Centre in AP

A delegation from Ethiopia visited the Real-Time Governance Society (RTGS) facility located in the Secretariat on Thursday under the leadership of Girum Ketema Teklemariam, Director of Ethiopia’s Digital Agriculture and Finance Program.

RTGS Deputy CEO M. Madhuri welcomed the 10-member delegation and explained the functioning of RTGS. She described how RTGS is acting as a technological bridge between the government and the people. She stated that the RTGS system took shape from the visionary ideas of Chief Minister Nara Chandrababu Naidu and that Andhra Pradesh was the first state in the country to implement such a system.

She mentioned that a comprehensive data lake is being developed by integrating data from all government departments, which will help make governance more streamlined and effective. The government aims to deliver all services directly to citizens via their mobile phones, eliminating the need for people to visit government offices. As part of this initiative, a WhatsApp Governance system under the name “Mana Mitra” has been launched. Currently, 455 types of services are being offered through WhatsApp Governance, with the goal of expanding to over a thousand services in the near future.

An “Aware Hub” has also been set up to provide real-time information on weather changes to the public. RTGS is continuously monitoring weather conditions in collaboration with ISRO. To ensure greater transparency and efficiency in government operations and to deliver better services to citizens, RTGS is extensively utilising Artificial Intelligence. A dedicated AI Hub is being established within RTGS for this purpose.

RTGS is also providing the necessary technological support to government departments to ensure that the benefits of government schemes and programs effectively reach the people.