Digital transformation key to governance, says DARPG Secy Srinivas
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Visakhapatnam: The 28th National Conference on e-Governance (NCeG) 2025 began in Visakhapatnam on Monday, highlighting India’s push towards a digital-first, citizen-centric administration.
At the opening ceremony, V Srinivas, Secretary, Department of Administrative Reforms and Public Grievances (DARPG), said the theme “Viksit Bharat: Civil Service and Digital Transformation” reflects the country’s vision of becoming a developed nation by 2047, with civil services playing a central role in driving inclusion and innovation.
He stressed that governance must be anchored in digital-first, citizen-centric systems, with civil services reimagining their role as enablers of inclusion and innovation.
Srinivas thanked Andhra Pradesh Chief Minister N Chandrababu Naidu supported the conference and noted that Visakhapatnam, emerging as an IT hub, reflects the country’s aspirations to harness technology for governance transformation. He praised the state’s Real Time Governance (RTG) initiative and Mana Mitra WhatsApp platform, which offers 738 government services including caste, birth, and income certificates. “These services have set new benchmarks in citizen convenience and accountability,” he said.
He highlighted the e-Office platform as the backbone of digital governance, adopted by 1,338 organisations and empowering 1.6 million users nationwide.
