AP to implement focused approach to resolve civic issues
Andhra Pradesh is launching a focused approach to resolve civic issues with targeted strategies, community engagement, and technology-driven solutions for better urban management.
AP to implement focused approach to resolve civic issues
Andhra Pradesh Municipal Administration and Urban Development Department has put in place an innovative system to measure service-level outcomes to drive effective delivery of civic services through proficient management.
The Urban Local Bodies (ULBs) across the State will be ranked on at least 10 different service delivery parameters in the first place, based on which civic works will be aligned to the outcomes.
MAUD Department Principal Secretary S. Suresh Kumar designed the new system in such a way that service delivery in ULBs is accomplished as per fixed timelines.
This is for the first time ever that the MAUD Department, under the leadership of Suresh Kumar, is adopting a focused approach to address the civic issues to fulfil the aspirations of citizens.
The key service-level indicators in ULBs include: Drinking water supply through household tap connections, door-to-door garbage collection, processing of waste, legacy waste management, sewerage treatment, construction of storm water drains, pucca roads, (LED) street lighting, income-generating activity for members of urban (women) self-help groups and municipal revenue.
While ensuring efficacy of urban services delivery, the pioneering system will also help in channeled utilisation of resources to achieve optimal results. Chief Minister N Chandrababu Naidu, who is all praise for the initiative and the ranking matrix, has asked the MAUD Department officials to educate all MLAs, district Collectors, Mayors, deputy mayors and corporators, Chairpersons, vice-chairpersons and councillors on the service-level indicators.
The Chief Minister wanted the elected representatives in the ULBs, the legislators and the District Collectors to work in this direction and ensure that works aligned with the service-level indicators only be taken up.
Appreciating the timelines set by the MAUD Department Principal Secretary, the Chief Minister directed that all proposed works be completed as per the set timelines. The MAUD Department is now developing a real-time dashboard to constantly monitor service delivery as well as the progress of development works.
