GenAI axe may fall on BPO staff: Nasscom

Mumbai: Workers in the business process outsourcing (BPO) sector are at the maximum risk of getting impacted by the influx of generative artificial intelligence (GenAI), IT industry body Nasscom’s Chairman Rajesh Nambiar said.

Nambiar, who is also the chairman and managing director of global technology major Cogniozant’s India unit, said workers in the software services industry, the Indian tech industry’s mainstay, do not have much to worry.

“People who work on process related industry, which we traditionally used to call as BPO (business process outsourcing). Some of that runs the risk of getting replaced with an AI engine pretty quickly,” he said at a seminar organised in Pune over the weekend.

He stressed that the $48.9 billion BPM (business process management) industry has evolved quite a bit from merely managing simple business processes.