Troubleshooting Common Issues on Nova88 App
Facing issues on the Nova88 app? This guide covers common problems like login errors, crashes, and payment failures with easy solutions for Android and iOS users.
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Troubleshooting Common Issues on Nova88 App
The Nova88 download makes it easy for Indian gamblers to access their favorite casino games and sports events on mobile devices. Available for both Android and iOS, the app eliminates the need to rely on the mobile version. However, some users may experience common installation or performance issues. Here’s how to fix them.
App Not Installing or APK Not Opening (Android)
An issue which can be encountered on Android devices while installing the app is app is not installed or the APK does not open. In this issue, there are a few solutions which might help:
- Ensure that you have enabled installation from unknown sources for your web browser in the settings;
- Also, your Android device should have version 12.0 or above, which will help to download the APK file smoothly;
- If the APK file has been corrupted during the download process, remove the downloaded file and restart the download.
App Crashing or Freezing Mid-Game
Some users also face issues of the app crashing or even freezing in the middle of the game, and it can be solved by following these solutions:
- Your device should have at least 1 GB of RAM and a processor of 1.4 GHz or above;
- Ensure that you have closed all the background apps before you start using Nova88 on your Android or iOS devices;
- If you still encounter lag while using the application, clear its cache data, which can be done by selecting the app and heading over to its info.
Login Problems – Wrong Credentials or OTP Errors
In some cases, you could also face issues while logging into your account on the Nova88 app, and it can be solved by following these tips:
- Make sure you have provided the correct username and password to your betting account, as they are case-sensitive;
- If you have forgotten the password to your account, you will be able to change it from the “Forgot Password” section and log in with the new password;
- In order to change the password of your account, it is also necessary to have a stable internet connection to receive the OTP on time.
App Not Available on App Store (iOS)
Downloading the app may be a bit challenging for iOS users, as they may not be able to find it directly on the App Store. In this case, the iOS users are recommended to follow these tips:
- It should be noted that the Nova88 app goes by the name “Mini Puzzle Game” on the App Store. Head over to the official website for Indian users and click on the iOS download option, which will redirect you to its App Store page;
- Your iOS device should have version 11.0 or above, with at least 100 MB of free storage space.
Payment Issues – Failed Deposits or Withdrawals
At times, you might encounter issues with the deposits and withdrawals on the Nova88 app, which can be solved with the help of the tips given below:
- Use the trusted payment methods on the app, according to your needs, and also ensure that you are connected with a stable internet connection;
- In case any of the transactions have failed, it is recommended to wait for approximately 30 minutes before trying again;
- Still, if the deposit is not reflected in your betting account, connect with the customer support via live chat or email ([email protected]).
The chances of you encountering any issue while using the Nova88 app are low, but this troubleshooting guide could help at times when needed.
