LIC makes premium payments easier with new WhatsApp bot service

In line with its ongoing determination to "Digital Transformation" and introducing customer-centric technological initiatives Life Insurance Corporation of India (LIC) today launched an the online option to "Premium payment through WhatsApp bot".

This feature was introduced by the Shri Siddhartha Mohanty, CEO & MD, in the presence of the Managing Directors and Shri M. Jagannath, Shri Tablesh Pandey, Shri Sat Pal Bhanoo, Shri R. Doraiswamy and other senior officials in the Corporation on the 9th of May 2025.

This will give LIC customers with an additional payment option for premium online. Customers who have registered on the portal are able to use the WhatsApp number 8976862090 for information about policies that are due to be paid and then pay the amount using UPI/Net Banking/Cards in WhatsApp bot. WhatsApp bot. The entire Customer journey from identifying the policies that are to be paid for premium until the receipt and payment generation occurs in this WhatsApp bot.

On this occasion, Shri Siddhartha Mohanty, Director of Marketing and CEO, LIC of India, said that this service will allow the convenience of customers of LIC and will provide an efficient tool to pay LIC premiums anywhere and at any time via the rapidly expanding medium WhatsApp. This feature will improve efficiency and efficiency, providing improved services to customers of LIC.

This will increase productivity and efficiency while providing higher quality services for customer, Mr.Mohanty said in a press release.

There are over 2.2 million registered policyholders who have signed up on the LIC customer portal, with more than 3 lakh users accessing the portal every day to accessing diverse on-line services. The company claimed.