Jio Haptik partners with IRCTC to provide food in trains

Vijayawada: Jio Haptik Technologies Limited (Haptik), the world's largest WhatsApp chatbot solution provider, and Zoop, IRCTC partner for food delivery on trains, have come to an understanding to enable railway passengers with seamless food ordering and delivery on train journeys.

Powered by Haptik's advanced conversational commerce capabilities, the WhatsApp-based self-service food delivery platform allows passengers to place food orders and get their deliveries straight to their seats with real-time order tracking, feedback, and support. Travelers can simply use their PNR numbers to order food at selected restaurants at planned train stops.

Swapan Rajdev, Co-founder and CTO, Haptik, said, "WhatsApp is the most popular messaging app by far and Haptik is at the forefront of WhatsApp commerce today.

Our powerful conversational commerce solution enables brands like Zoop India to use WhatsApp as a platform to drive orders and create delightful customer experience. Tens of millions of people travel on trains each day and Haptik, in partnership with Zoop, is helping passengers order their favorite meals and get delivery straight to their seats."