Gujarat RERA introduces digital SOP to speed up homebuyer complaint redressal

The Gujarat Real Estate Regulatory Authority (RERA), on Friday, implemented a comprehensive new Standard Operating Procedure (SOP) to ensure faster, more transparent and streamlined re-dressal of complaints filed by property buyers and other stakeholders.

The SOP adopts a digital-first approach, strengthening the existing online system while clearly defining procedural timelines and responsibilities.

The primary objective of the new SOP is to provide homebuyers with quicker justice while ena-bling promoters to submit their responses effectively within stipulated timelines.

By leveraging technology, Gujarat RERA aims to reduce delays and improve efficiency in com-plaint handling.

Under the revised framework, online filing of complaints has been given priority. Property buyers can now lodge complaints from home through the Gujarat RERA portal.

While the offline option remains available, online submissions will be encouraged for quicker dis-posal.

After filing a complaint online, complainants will be required to submit a physical copy to the RERA office within seven days.

To minimise procedural delays, complainants must upload all relevant documents -- such as proof of payment and a detailed account of events -- at the time of filing the complaint.

Verification will be conducted directly at the level of the RERA Secretary to ensure smooth and uninterrupted processing.

The RERA dashboard will serve as the central platform for tracking case progress.