India, US and Mexico emerge as most balanced GCC ecosystems

Mumbai: India, the US and Mexico have emerged as the most balanced global capability centre (GCC) ecosystems globally — with India uniquely combining scale, innovation and efficiency, a report showed on Wednesday. The report highlights AI — notably advanced AI use cases including GenAI, NLP and AI agents — as a critical accelerator of GCC maturity.

While top performers have moved beyond pilots to embed AI across core workflows, most GCCs remain trapped in early-stage experimentation, said the report from Boston Consulting Group (BCG).

“GCCs have always been good at acting as the engine room — now the best ones are learning to steer the ship,” said Sreyssha George, Managing Director and Partner at BCG.

AI has brought fresh momentum — enabling GCCs to lead transformation, not just support it. Over 90 per cent of top performers have set up or expanded AI-led Centers of Excellence in the past 18 months, a trend consistent across industries and geographies, he

mentioned.