Punjab National Bank launches PNB Metaverse
The PNB customers will get the exclusive access to its virtual environment from anywhere through their mobile phones and laptops
Hyderabad: Punjab National Bank (PNB), a public sector bank, has launched PNB Metaverse powered by Kiya.ai (Infrasoft Technology). In the Metaverse branch, customers will get the exclusive access to its virtual environment from the comfort of their home or office through their mobile phones and laptops. In addition, the bank will offer an immersive 3D experience to the customers while performing traditional banking activities through their digital avatars.
Atul Kumar Goel, Managing Director and CEO, PNB, said “In this new phase of the internet, which evolves from a disparate collection of sites and apps into a persistent 3D environment, where moving from work to a social platform is as simple as walking from the office to the movie theater across the street.”
He further added, “Today we are proud to launch an enhanced digital experience to our Gen Z customer base. We are certain that with our Technology Partner Kiya.ai, we will be able to assist our customers virtually and empower them with all the informatory facilities that any branch would offer. With this technology, we are looking forward to increasing the customer engagement rate, improving customer acquisition process and providing hyper personalized customer experience.”
The virtual branch of the bank, which will deliver a unique experience of Banking to the existing and new customers who can now explore the bank’s products and services such as, bank’s deposit, retail loans, MSME loans, digital products, women and senior citizens, “do it yourself” and government flagship schemes.
Rajesh Mirjankar, Managing Director and CEO, Kiya.ai said, “We are delighted to be part of Punjab National Bank’s Metaverse journey of delivering superior banking solution and we have successfully developed an exclusive platform in the Metaverse to deliver an interactive, secure and immersive virtual experience for all banking services. The Metaverse will help the Bank, its users and the entire banking and financial industry to shape the vision of fostering the digital economy.”
