Hyderabad airport receives Certificate of Accreditation Level 1 from ACI World

Hyderabad: GMR Hyderabad International Airport received Certificate of Accreditation Level 1 from Airports Council International (ACI-World). This accreditation is a multilevel accreditation programme recognizing the airports that achieve excellence in Customer Experience Management. The Level 1 Accreditation is a result of the Hyderabad Airport’s demonstration towards customer experience.

The Airport Customer Experience Accreditation assesses customer experience management practises, while the existing Airport Service Quality (ASQ) programme measures outcome for customers and employees. It focuses on understanding customer experience, identifying them, and strategizing to enhance employee engagement with customers.

“From winning hearts to winning an accreditation! #HYDAirport was certified with Level 1 of Airport Customer Experience Accreditation programme by ACI World for its commitment to continual customer experience improvement.” tweeted RGIA Hyderabad