30-day ban on a passenger for undignified behaviour
The incident took place on Nov 26, when a passenger behaved in an unacceptable and undignified manner on the New York-Delhi flight that caused extreme distress to a fellow passenger
New Delhi: Air India has banned the passenger for 30 days who behaved in an inappropriate and undignified manner on the New York-Delhi flight.
An Air India spokesperson on Wednesday said, "Air India has taken a very serious view of the incident, where a passenger behaved in an unacceptable and undignified manner on the New York-Delhi flight that caused extreme distress to a fellow passenger."
The carrier added: "A police complaint has already been lodged and Air India is committed to assist the law enforcement agencies as well as regulatory authorities."
The airline said that it has reported the matter to the aviation regulator DGCA for further action. "As a first step, Air India has banned the passenger for 30 days, the maximum it is permitted to unilaterally do so, and reported the matter to the DGCA for further action," said the spokesperson.
The airline said that it has constituted an internal committee to look into the lapses by the airline crew. "We have also constituted an internal committee to probe lapses on part of Air India's crew and address the deficiencies that delayed quick redressal of the situation. We are also in regular contact with the aggrieved passenger and her family during the investigation and reporting process," said the spokesperson.
DGCA had sought a report from Air India into the incident which came to light weeks after a drunk man urinated on a woman co-passenger in the business class of an Air India flight in November last year. The matter was revealed after the woman reportedly wrote to the group chairman of Air India, N. Chandrasekaran.
