86% GCCs cite service expansion as top business priority

New Delhi: Service expansion is one of the top business priorities for around 86 per cent of global capacity centres over the next 12 months, according to a report. The report by EY stated that compared to the 2021 survey, there is a notable increase of 36 basis points in the percentage of global capacity centres (50 per cent) citing service expansion as a top business priority. The report, EY GCC Pulse Survey 2023, analysed the evolving operating model of GCCs and focused on four critical pillars of strategy, digital, talent, and security. It is based on a survey of 87 GCCs across diverse geographical locations and industry sectors.